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Privacy Policy

A legal disclaimer

The information contained and accessed on this site (the "Site") is provided by the Redline Management Services Inc entity indicated on the homepage as owner of the Site ("Redline Management Services Inc") for general guidance and is intended to offer the user general information of interest. The information provided is not intended to replace or serve as substitute for any, advisory, management, financial or other professional advice, consultation or service. You should consult with a Redline Management Services Inc professional in the respective advisory, management, financial or other professional area to obtain such services.

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The application of laws and regulations may vary depending on specific facts or circumstances. Due to the nature of electronic communication processes, Redline Management Services Inc does not guarantee or warrant the Site will be uninterrupted, without delay, error-free, omission-free, or free of viruses. Therefore, the information is provided 'as is' without warranties of any kind, express or implied, including accuracy, timeliness and completeness. In no event shall Redline Management Services Inc, its related entities, or any Redline Management Services Inc member firm, or any of their respective partners, principals, agents or employees, be liable for any direct, indirect, incidental, special, exemplary, punitive, consequential or other damages (including but not limited to, liability for loss of use, data or profits), without regard to the form of any action, including but not limited to, contract, negligence or other tortious actions, arising out of or in connection with the Site, any content on or accessed by use of the Site, or any copying, display or other use.

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As content on the Site (including any concepts, ideas, methods, procedures, processes, know-how, techniques, programs, publications, models, products templates, technologies, software, designs, art work, graphics and information on or described in the Site) may be copyrighted, proprietary and subject to intellectual property or other rights (which rights are owned by Redline Management Services Inc or its related entities, a other third parties), any unauthorized use of any materials on the Site may violate copyright, trademark and other laws or applicable intellectual property or other rights. Users are encouraged to print or distribute content (e.g. via link on a social network) provided that:

  • The use of the content is personal and noncommercial.

  • All copyright, trademark and similar notices are retained.

  • The content is not used as or implies that Redline Management Services Inc, its related entities is providing a testimonial or endorsement of an organization, its products or services.

Materials on the Site may not be modified, reproduced, publicly displayed, performed, distributed or used for any public or commercial purposes without explicit written permission from the appropriate content or material provider (including third-party links). Redline Management Services Inc bears no risk, responsibility or liability in the event that a user does not obtain such explicit written permission as advised by Redline Management Services Inc.

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The Redline Management Services Inc name and logo are registered trademarks and/ or its related entities and other product and service names mentioned on the Site may be the registered trademarks or trademarks of Redline Management Services Inc, its related entities organization of independent or their respective affiliates. Use of these marks requires express prior permission from, and a license agreement with, Redline Management Services Inc, or its related entities. Unauthorized use of these and any other of Redline Management Services Inc's portfolio of trademarks will be prohibited to the fullest extent of the law. To request this written approval, use the "Contact us" feature.

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Third-party links are provided as a convenience to our users. Redline Management Services Inc* does not control and is not responsible for any of these sites or their content. Redline Management Services Inc vigorously protects its reputation and trademarks and Redline Management Services Inc reserves the right to request removal of any link to our web site.

The following web link activities are explicitly prohibited by Redline Management Services Inc. and may present trademark and copyright infringement issues:

  • links that involve unauthorized use of our logo

  • a form of link that disguises the URL and/or bypasses the homepage or pages containing the entity copyright, legal disclaimer and online policy statement.

Privacy Policy 

Personal Information Protection Policy

 

At Redline Management Services Inc, we are committed to providing our clients with exceptional service.  As providing this service involves the collection, use and disclosure of some personal information about our clients, protecting their personal information is one of our highest priorities.

 

While we have always respected our clients privacy and safeguarded their personal information, we have strengthened our commitment to protecting personal information as a result of British Columbia’s Personal Information Protection Act (PIPA).  PIPA, which came into effect on January 1, 2004, sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect, use and disclose personal information.

 

We will inform our clients of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.

 

This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting clients personal information.  Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our clients’, personal information and allowing our clients to request access to, and correction of, their personal information.
 

Scope of this Policy

 

This Personal Information Protection Policy applies to Redline Management Services Inc.

 

This policy also applies to any service providers collecting, using or disclosing personal information on behalf of Redline Management Services inc.

 

Definitions

Personal Information –means information about an identifiable.  Personal information does not include contact information (described below).

 

Contact information – means information that would enable an individual to be contacted at a place of business and includes name, position name or title, business telephone number, business address, business email or business fax number.  Contact information is not covered by this policy or PIPA.

 

Privacy Officer – means the individual designated responsibility for ensuring that Redline Management Services Inc. complies with this policy and PIPA.

 

Policy 1 – Collecting Personal Information

1.1  Unless the purposes for collecting personal information are obvious and the client voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.

1.2  We will only collect client information that is necessary to fulfill the following purposes:

 

  • To verify identity;

  • To identify client preferences;

  • To understand the financial, needs of our clients;

  • To deliver requested products and services

  • To provide business consulting services;

  • To ensure a high standard of service to our clients

  • To meet regulatory requirements;

 

Policy 2 – Consent

2.1  We will obtain client consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent).

2.2  Consent can be provided orally, in writing, electronically, through an authorized representative or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and the client voluntarily provides personal information for that purpose.

2.3  Consent may also be implied where a client is given notice and a reasonable opportunity to opt-out of his or her personal information being used for mail-outs, the marketing of new services, and the client does not opt-out.

2.4  Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), clients, can withhold or withdraw their consent for Redline Management Services Inc to use their personal information in certain ways.  A client’s, decision to withhold or withdraw their consent to certain uses of personal information may restrict our ability to provide a particular service or product.  If so, we will explain the situation to assist the client, in making the decision.

2.5  We may collect, use or disclose personal information without the client’s knowledge or consent in the following limited circumstances:

 

  • When the collection, use or disclosure of personal information is permitted or required by law;

  • In an emergency that threatens an individual's life, health, or personal security;

  • When the personal information is available from a public source (e.g., a telephone directory);

  • When we require legal advice from a lawyer;

  • For the purposes of collecting a debt;

  • To protect ourselves from fraud;

  • To investigate an anticipated breach of an agreement or a contravention of law

 

Policy 3 – Using and Disclosing Personal Information

3.1  We will only use or disclose client personal information where necessary to fulfill the purposes identified at the time of collection or for a purpose reasonably related to those purposes such as:

 

  • To conduct client, surveys in order to enhance the provision of our services;

  • To contact our client directly about products and services that may be of interest;

3.2  We will not use or disclose client, personal information for any additional purpose unless we obtain consent to do so.

3.3  We will not sell client, lists or personal information to other parties.

 

Policy 4 – Retaining Personal Information

4.1  If we use client, personal information to make a decision that directly affects the client, we will retain that personal information for at least one year so that the client, has a reasonable opportunity to request access to it.

4.2  Subject to policy 4.1, we will retain client, personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.

 

Policy 5 – Ensuring Accuracy of Personal Information

5.1  We will make reasonable efforts to ensure that client, personal information is accurate and complete where it may be used to make a decision about the client, or disclosed to another organization.

5.2  Clients, may request correction to their personal information in order to ensure its accuracy and completeness.  A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought.

5.3  If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the personal information in the previous year.  If the correction is not made, we will note the clients’, correction request in the file.

 

Policy 6 – Securing Personal Information

6.1  We are committed to ensuring the security of client, personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.

6.2  The following security measures will be followed to ensure that client, personal information is appropriately protected:

  • the use of locked filing cabinets; physically securing offices where personal information is held;

  • the use of user IDs, passwords, encryption, firewalls; restricting employee access to personal information as appropriate (i.e., only those that need to know will have access; contractually requiring any service providers to provide comparable security measures.

6.3  We will use appropriate security measures when destroying client’s, personal information such as  including shredding physical documents, and deleting electronically stored information.

6.4  We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.

 

Policy 7 – Providing Clients, Access to Personal Information

 7.1  Clients, have a right to access their personal information, subject to limited exceptions.

7.2  A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought. 

7.3  Upon request, we will also tell clients, how we use their personal information and to whom it has been disclosed if applicable.

7.4  We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request.

7.5  A minimal fee may be charged for providing access to personal information.  Where a fee may apply, we will inform the client of the cost and request further direction from the client on whether or not we should proceed with the request.

7.6  If a request is refused in full or in part, we will notify the client in writing, providing the reasons for refusal and the recourse available to the client.

 

Policy 8 – Questions and Complaints:  The Role of the Privacy Officer or designated individual

8.1  The Privacy Officer or designated individual is responsible for ensuring RMS’s compliance with this policy and the Personal Information Protection Act.

8.2  Clients, should direct any complaints, concerns or questions regarding RMS’s compliance in writing to the Privacy Officer. If the Privacy Officer is unable to resolve the concern, the client, may also write to the Information and Privacy Commissioner of British Columbia.

Contact information for RMS’s Privacy Officer or designated individual use the Contact US feature

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